Refund policy

We have a 2-day exchange policy, which means you have 2 days after receiving your item to request an exchange.

To be eligible for an exchange, the item should has a damage from the manufacturing or the size, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. ( Everything will be done through the Original Mode of Payment if required )

To start a return, you can contact us at sales@kanna.ae.

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any return questions at sales@kanna.ae.